A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. You can choose the most convenient option during the checkout process.
A: Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 1-2 business days. Domestic orders within the country usually arrive within 3-7 business days. International orders can take longer, ranging from 7-14 business days. Please note that these estimates may vary during peak seasons or due to unforeseen circumstances.
A: We currently offer shipping to countries within the European Union only. During the checkout process, you will be able to select your country for shipping. Please note that additional customs duties or fees may apply, which are the responsibility of the buyer.
A: We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as when you received it. Please visit our Returns page for detailed instructions on how to proceed with a return.
A: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our Order Tracking page and enter the tracking number to get real-time updates on the status of your package.
A: We aim to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made, we will do our best to accommodate your request.
A: Yes, we offer wholesale discounts exclusively to registered wholesalers. Once you have created a wholesaler account and been approved, you will have access to discounted pricing for bulk purchases. The specific discounts and terms will be provided to you upon approval of your wholesale account.
A: To register as a wholesaler and access wholesale discounts, please create a wholesaler account with us. You can do this by clicking on the “Wholesale Registration” link on our website. Fill in the required information, including your business details, and submit the form. Our team will review your application, and upon approval, you will receive a confirmation email with instructions on how to access your wholesale account.
A: If you have any further questions, concerns, or need assistance, our customer support team is here to help. You can reach us by filling out the Contact Us form on our website or by emailing us at support@safiwholesale.co.uk. We strive to respond to all inquiries within 24-48 hours, Monday to Saturday, 9:00 AM to 6:00 PM (excluding warehouse opening hours).
Other Questions
If you have any other questions or need additional information, please don’t hesitate to reach out to us. We value your satisfaction and are committed to providing you with the best possible shopping experience.
