Thank you for shopping at safiwholesale.co.uk. We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our return policy below to ensure a hassle-free return process.
Eligibility for Returns:
You may initiate a return within 14 days of receiving your order.
The item(s) must be unused, in its original packaging, and in the same condition as when you received it.
Some items are non-returnable for hygiene or safety reasons, such as personal care products or perishable goods. Please refer to the product description for any specific return restrictions.
Initiate a Return:
To initiate a return, please contact our customer support team by email at returns@safiwholesale.co.uk or through our Contact Us page. Provide your order details and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
Please do not return any items without obtaining an RA number.
Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received.
We recommend using a trackable shipping service to ensure the safe return of the item(s).
Please pack the item(s) securely to prevent damage during transit.
Refund or Exchange:
Once your returned item(s) are received and inspected, we will send you an email notification regarding the approval or rejection of your return.
If approved, we will process your refund or exchange.
Refunds will be issued to the original payment method used for the purchase.
Exchanges are subject to product availability. If the requested exchange item is unavailable, a refund will be issued instead.
Non-Refundable Items:
Some items may be non-refundable, such as gift cards or downloadable software. These will be clearly indicated in the product description.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately within 48 hours of delivery.
Provide detailed information and, if possible, attach photos of the damaged or incorrect item.
We will arrange for a return or replacement at no additional cost to you.
Return Exceptions:
Certain items are not eligible for return due to their nature, such as perishable goods, intimate apparel, or custom-made products. Please refer to the product description for any specific return restrictions.
We strive to process returns promptly and efficiently. Please allow up to 14 business days from the date we receive your returned item(s) for your refund or exchange to be processed.
If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team at returns@safiwholesale.co.uk. We are here to help and ensure your satisfaction.
Note: This return policy applies to purchases made through safiwholesale.co.uk. For returns of products purchased through other channels or retailers, please refer to their respective return policies.
